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This document is an electronic record in terms of Information Technology Act, 2000, and rules made thereunder and as the same may be amended from time to time. Being a system-generated electronic record, it does not require any physical or digital signature.
Xplore is a company incorporated in India (hereinafter referred to as “We” or “Our” or “Us” or “Company”) that operates through its website https://xplore.health and Platform. Further Company brings to you its (Software), Xplore Business (Applications or App), content, products, and other services.
‘Platform’ shall collectively mean the proprietary Platform including mobile applications under the brand name ‘Xplore Business’ to deliver access to audio, video, and text content.
Our privacy policy is designed to provide greater transparency into Our privacy practices and principles, in a format that is easier to navigate, read and understand. We respect the privacy of Our Platform users (“You” or “Your”) and the confidentiality of the information provided by You and have developed this Privacy Policy to demonstrate Our commitment to protecting the same.
Privacy Policy
Effective Date: 01 Feb. 2023.
This Privacy Policy describes the type or treatment of information provided or collected on the Platform where this privacy policy is posted. It also explains the treatment of information provided or collected on Platform. We make available on our platforms if disclosed to You in connection with the use of the Platform. We follow this privacy policy in accordance with local law in the place where we operate.
We collect, purpose, usage, storage, and handling of such information, and disclosure thereof. We encourage You to read this Privacy Policy carefully when (i) using Our Platform from any computer, computer device, mobile, smartphone, or any electronic device, or (ii) availing of any products or services offered on or through the Platform.
By using Our Platform, You hereby consent to the collection of Your information by Us. The information in some cases may include Personal Information and professional information. In case of the collection of Sensitive Personal Information. By accepting this Privacy Policy You are representing that You are eighteen (18) years of age or above.
WHAT INFORMATION DO WE COLLECT?
At the outset, You are free to refrain from sharing Your information with Us. When You use the Platform, We may collect two basic types of information – Your personal and anonymous information and we may use personal and anonymous information to create a third type of information, aggregate information. We may also collect information which may be Sensitive Personal Information. We collect the following categories of information:
Registration information
You provide when You create an account, including Your first name and surname, country of residence, mobile number, gender, date of birth, email address, PAN Card detail, Aadhar Card details, GST Number, Bank detail, MCI Number ( for doctors) Transaction information You provide when You request information or purchase a product or service from Us, whether on our Platform, including your postal address, telephone number, and payment information.
Location information
When You visit Our Platform, including location information either provided by a mobile device interacting with one of Our Platform, Website, or Application or associated with your IP address, where We are permitted by law to process this information.
Usage, viewing and technical data, including Your device identifier or IP address, when You visit Our Platform on third-party sites or platforms or open emails we send.
We may also disclose Your information:
For complying with applicable laws, requests, or orders from law enforcement agencies, appropriate competent authorities or for any legal process;
For enforcing the Platform Terms and Conditions;
For protecting or defending Ours, any Platform user’s or any third party’s rights or property;
For supporting any fraud/ legal investigation/ verification checks; or
in connection with a corporate transaction, including but not limited to sale of Our business, merger, consolidation, or in the unlikely event of bankruptcy.
We may use and share Your non-personal information We collect under any of the above circumstances, including with third parties to develop and deliver targeted advertising on Our Platform and on websites and/or applications of third parties, and to undertake analysis thereof. We may combine non-personal information We collect with additional non-personal information collected from other sources. We also may share aggregated, non-personal information, or personal information in hashed, non-human readable form, with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or other business purposes.
HOW CAN YOU ACCESS OR CONTROL YOUR INFORMATION?
If You have an account with Us on Our Platform, We provide You the ability to exercise certain controls regarding our collection, use, and sharing of Your information. In accordance with local law, your controls and choices may include:
You may correct, update and delete your registration account;
You may change your choices for subscriptions, newsletters and alerts;
You may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;
You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services;
You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers;
In addition, We give You the control to opt-out of having Your personal information shared, via the Platform settings. If You log out of Your Platform account or uninstall the Platform, We may retain certain information associated with Your account for analytical purposes and recordkeeping purposes or as required by law, as well as to prevent fraud, enforce our Platform Terms and Conditions, take actions We deem necessary to protect the integrity of Our Platform or other Platform users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.
You can choose not to provide Us with certain information; however please be aware this may result in You being unable to use certain features of Our Platform. Our Platform may also deliver notifications to Your email or mobile device. You can avoid or disable these notifications by deleting or terminating the Platform or by making changes in the Platform settings.
You are solely liable and responsible for any information You provide and/or share using the Platform.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We adopt reasonable security practices and procedures to help safeguard Your personal information under Our control from unauthorized access. However, You acknowledge that no Internet transmission or system, or server can be 100% secure. Therefore, although We take all reasonable steps to secure Your personal information, We do not promise or guarantee the same, and You should not expect that Your personal information, or other communications while using the Platform will always remain secure and safeguarded by Us. You should always exercise caution while providing, sharing, or disclosing Your personal information using the Platform.
DATA TRANSFERS, STORAGE, AND PROCESSING GLOBALLY
Within the Platform to help us provide superior service, your personal information may be shared with legal entities within the Xplore group globally who will take steps to safeguard it in accordance with Xplore’s privacy policy. We may / may not transfer your Personal Information to any third parties in locations around the world for the purposes described in this Privacy Policy. Wherever your personal information is transferred, stored, or processed by us, we will take reasonable steps to safeguard the privacy of your personal information.
CHANGES TO THIS PRIVACY POLICY
We may occasionally update this Privacy Policy. When We post changes to this Privacy Policy, We will revise the “last updated” date. We recommend that You check Our Platform from time to time to keep Yourself updated of any changes in this Privacy Policy or any of Our other Platform related terms and policies.
CONTACT US.
Please contact Us by email at Onlinesales@xplore.health for any questions or comments regarding this Privacy Policy.
Last Updated on: 01 Feb. 2023
DEFINITIONS
Aggregate Information: Aggregate information means information about groups or categories of guests, which does not identify and cannot reasonably be used to identify an individual guest.
Anonymous Information: Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.
IP address: An IP address is associated with the access point through which you enter the Internet and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our Platform, and we may combine IP addresses with Personal Information.
Notice: Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our Platform, or by other means, consistent with applicable law.
Parents. Parents mean a parent or legal guardian of the Children.
Personal information: Personal information means and includes information that identifies (whether directly or indirectly) and Sensitive Personal Information. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information.
Public Forums: Our Platform may offer message boards, conversation pages, reviews, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party. To request the removal of your personal information from a public forum on one of our Platform, please contact Onlinesales@xplore.health
Sensitive Personal Information: Sensitive Personal Information shall have the meaning ascribed to it under the applicable law and is presently defined to mean such personal information which consists of information relating to (i) passwords; (ii) financial information such as bank accounts or credit card or debit card or other payment instrument details; (iii) physical, physiological and mental health conditions; (iv) sexual orientation; (v) medical records and history; (vi) Biometric information; (vii) any detail relating to the above clauses as provided to body corporate for providing service; and (viii) any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise; provided that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.
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Xplore Health Technologies Pvt. Ltd. & Xplore Lifestyle Solutions Pvt Ltd